Returns & Refund Policy
Easy Returns. Fast Support.
We want you to be completely satisfied with your purchase.
1. Return Window
You can raise a return request within 7 days of delivery.
2. Eligible Returns
- Damaged Product
- Wrong Item Received
- Dead On Arrival
- Missing Accessories
3. Not Eligible
- Used Product
- Physical Damage
- Packaging Missing
- Accessories Missing
4. Refund / Replacement
After verification we process replacement or refund within 5-7 Business Days
5. How to Raise a Return Request
Go to My Orders
Select your order.
Click on
Request Return
Upload Video / Photo
Describe Issue
Submit Request
Team Review
Pickup / Replacement
Refund Process
LUMINZA